Shipping & Return Policy

At Gafford Garden House, every plant is carefully selected and packaged with love before it leaves our digital greenhouse. Because plants are living products, each one is unique and may vary slightly in size, color, or appearance.

Shipping

• We currently ship within the continental United States.

• Orders are processed in the order they are received and are typically shipped within 2–5 business days unless otherwise noted.

• You will receive tracking information once your order has shipped.

• Local delivery is available in select South Carolina areas. Delivery options will appear at checkout when available.

• Please inspect your order as soon as it arrives.

Plant Condition

Plants are living organisms and may experience minor stress during transit. A few dropped leaves, slight discoloration, or temporary wilting can be normal after shipping. With proper care, most plants recover quickly.

Returns & Refunds

All sales are final. We do not accept returns, exchanges, or offer refunds at this time.

Because our plants are living products and require special handling, we cannot restock or resell returned plants.

If your order arrives with the wrong item or has been significantly damaged during shipping, please contact us within 24 hours of delivery with your order number and clear photos of the plant and packaging. We’ll review each situation individually and do our best to make it right.

Questions?

If you have any questions before placing your order, we’re always happy to help. Text us at 843.212.6446 for the fastest response.